C&R has over 10 years of experience serving CPAs in the USA and Canada across various service offerings. C&R also has the experience of serving a variety of firms– from top 50 national firms in the US to niche boutique firms in Canada. We have experience in handling a variety of software tools & applications, technology models and work processes.

With our domain strength, we are capable of serving almost the entire value chain of the CPA/CA Firms. Our primary service offerings are in the area of:

• Book Keeping & Accounting
• Tax return preparation-1040, 1120, 1065, 990, International tax, T1, T2, T4, T5, SA100, CT600, VAT 100
• Compilation engagement /NTR
• Review Engagements
• Audit Support Services
• Transaction Advisory services
• Any other customised Data Analysis

C&R’s delivery centre is a ISO 27001:2013 certified facility by TuV Rehinland for information security. We implement and practice very robust processes and procedures to protect customer data against loss, pilferage and misuse. Access to secure premises is restricted using bio-metric authorisation. Access to data is highly controlled and monitored. Facility for copying, printing, transferring, picturing or any other form of communication of data are disabled. Constant surveillance through strategically installed CCTV cameras acts as effective deterrence. Data in server are frequently backed up to prevent loss of valuable data and they are encrypted to prevent unauthorised use. Unwanted data are irrevocably purged periodically. Every user of the data enters into a stringent agreement vowing to use the data only for its intended purpose.

Our delivery centre in India is also compliant to the UK GDPR regulations where emphasis is given on protection of personal data while processing and restricts free movement of personal data. Additional procedures are being followed to protect the privacy of the data subjects.

While there is no restriction or condition on the volume of work for outsourcing, the benefit is substantial when the volume increases. Outsourcing is a serious policy & operational initiative for the CPA/CA Firms. The initiative involves intense engagement between the CPA/CA Firm and C&R, covering type of tasks, processes, technology, security, etc. The engagement demands reasonably significant volume of management time for one-time effort and certain volume of continuous effort on both sides. Therefore, a reasonable volume of work will benefit the CPA/CA Firm in many ways, including operational efficiency, profit and scalability

There are multiple Engagement models. Choice of model would depend upon various factors like, cost target, volume target, intensity of engagement, extent of integration, variety of tasks for outsourcing, long term strategy, etc.

• The earliest and quickest way to start is Task Delivery Model where each task or a group of tasks is handled as an engagement for a negotiated piece rate. In this model, there is no long term commitment from both the sides. Consequently, the profitability to the CPAs is not maximized and efficiency is not optimized.
• Under Dedicated Resource Model, the C&R resources are dedicated for the CPA/CA Firms on a fixed fee basis and the CPA/CA Firms will take responsibility for tasking and managing the resources. This model provides better control for the CPA/CA Firms and helps integration of the resources with the CPA/CA Firms. This is also a more profitable model but demands higher volume of engagement.
• Joint Venture Model is the most evolved model wherein C&R and the CPA/CA Firm establish a JV company in India which will build, own and manage the delivery facility. Advantages of this model for the CPA/CA Firms are: maximum control, maximum integration with the parent entity and seamless takeover upon full maturity. This model also provides maximum profit to the CPA/CA Firms.

C&R has the expertise to adopt or adapt to any technological option to minimize efforts and hurdles towards making the outsourcing work. Technology is the biggest enabler for a successful outsourcing initiative and C&R is very well equipped to handle any challenges. Because of long years of experience with different types & sizes of firms, C&R has acquired significant expertise in this area. Also, C&R’s core leadership team supported by its integrated advisory team are very competent to handle any evolving challenges.

C&R has a powerful and customized workflow management tool CNRCRM which manages the task from the start to the end and acts as an effective interface between the CPA/CA Firms and C&R. The tool takes care of creation of tasks, allocation of tasks, special instructions, queries, responses, task status and many more. The tool also facilitates secure transfer of files and documents. This tool passes through a stringent security protocol of C&R. Additionally, C&R also has the capability and experience in handling certain other third party tools and therefore there will be no challenges for the C&R to adopt any other tools as per the choice of the CPA/CA Firms.

C&R has the track record of delivering the tasks with very high quality of finish. C&R has developed and implemented robust Standard Operating Processes (SOP) which are reviewed periodically for updation and upgradation. The SOPs ensure very high standards of work as well as consistency. C&R’s process ensures adequate quantity and quality of review by experienced staff before the task is signed off by C&R. C&R has been able to deliver ready-to-use quality work on most occasions, after a few iterations initially.

Philosophically, C&R does not believe in seeking testimonials from its customers for its good work. However, most of the time customers voluntarily offer appreciations generously out of sheer excitement and satisfaction which are available as customer quotes. This, along with customer references, can be provided on specific request

C&R has been surprising the customers with attractive turnaround time. C&R is capable of completing the tasks in the shortest possible turnaround time. However, planning is the key. Estimation of volume of work & effort and the timing will help in planning, which in turn would decide the turnaround time. It is important to avoid unplanned surges.

Since C&R has the experience of dealing with a variety of CPA/CA Firms, with a variety of service offerings, with different technological environments and with a variety of software applications & tools; onboarding is not challenging. C&R’s onboarding process ensures glitch-free kick-off, saving precious time and efforts of the CPA/CA Firms without any anxiety.

C&R believes in organized and transparent communication to ensure accountability, efficiency and traceability. With this objective, C&R prefers to use it’s proprietary workflow management tool, CNRCRM. All communications including queries and clarifications are handled effectively by these workflow management tools using email protocols. Additionally, VOIP phones, Skype, MS Teams, RingCentral Meeting, etc., are also used with prior appointment. C&R has the capability to use any other third party workflow tool as preferred by the CPA/CA Firms.

C&R adopts the following methodologies post formal engagement contract:

• Team induction: This involves introduction & familiarization of key persons responsible for delivery including the leaders on both the sides.
• Set-ups: This entails completion of all critical set-ups required for accessing software, data, workflow tool, etc.
• Planning Tasks: This includes planning of the tasks for outsourcing in advance and enabling C&R to familiarize themselves with the overall requirements.
• Planning Volume: This includes deciding on quantum of tasks and flow of work.
• Kick-off: This involves an officially agreed date for commencement of the contract with the relevant stakeholders.

With over 10 years of experience working with different firms in different jurisdictions for a variety of service offerings, C&R is familiar with most of the commonly used software applications and tools for the preparation and delivery of the tasks. Additionally, C&R has the capability and willingness to learn and adopt any new software application & tools of the customers’ choice with a minimum efforts

With over 10 years of experience working with different firms in different jurisdictions for a variety of service offerings, C&R is familiar with the processes used for common service offerings. Additionally, C&R has the capability and willingness to learn and adopt any processes for new service offerings with a minimum effort.

One of the SOPs of C&R demands continuous learning and training of the C&R staff. As per the SOP, identified persons will carry out research using the available resources in the public domain and then document any new learnings and updates. These documented materials are then used for deliberation and for producing final learning materials for training to broadbase the C&R persons’ learnings. C&R has also engaged practicing CPAs in their respective jurisdictions to conduct periodic trainings for the C&R staff. C&R subscribes to various e-journals for the staff to stay updated on the latest policies on services like taxation and accounting.